Book My Courier™ company policy is not to give out refunds, but instead to offer site credit to our users when they have experienced a valid problem with our service.

All claims must be made via our initial claim form or in writing to our Registered Office within 4 working days of first experiencing any problem. The following information is required:

1) Your Book My Courier™ reference number
2) Your parcel consignment number or tracking number
3) The nature of the problem you experienced

Please note that credits will only be issued where our Terms and Conditions have been fully complied with Book My Courier™. will not be held responsible for wrong information that is entered and no credit will be given in this instance.

Credits can take up to 5 working days to be processed and the user will be informed once their credit has been activated on the system.